Return Policy

We are always happy to process returns providing the request is genuine and for the right reason. As an online seller we have a duty to accept returns in line with consumer legislation.
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between courses, and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following Criteria for Refund. 

You can most certainly return them. Our shops return policy would apply. 20% restocking fee, shipping nonrefundable and buyer pays return shipping. 

All duties/taxes/ and import charges will be paid by the buyer. They can be sent back to our address: Sonia Khosla 70 Belfield Rd Unit 12 Toronto Ontario M9W1G3 Canada 

Once returned we will process the refund. “If exchange”: Shipping is non-refundable, buyer pays for shipping back. 

All customs/duties must be paid by the buyer. We will waive the 20% restocking fee only in the case of an exchange.

Glass items are non-refundable and non-returnable. 

All vases/terrariums/glass items. If you are insistent on returning any glass items you can but if any glass is broken upon receiving then it will be deducted from the total. 

If a package shows delivered and you have not received it goes under as a lost/stolen package and we are not responsible for these losses. If you are purchasing for an event and it does not get there on time, we do not take any guarantees on shipping even with express so it would be purchased at the buyer’s risk.

We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us.

This Document last updated on May 15, 2021

changes to this refund policy